Returns & Refunds

Contact us within 5 days of delivery with your order number and a photograph. We will replace the piece or refund you in full, including any delivery fees you paid. This is always our cost, never yours.

Write to us within days of delivery. The piece must be unworn, undamaged, and in its original packaging. Once we have it back and have checked it, we will refund the price of the piece.

Note: The return fee will not be covered by us, since it is exactly what you ordered.

For hygiene reasons, we cannot accept pierced earrings back once the packaging has been opened, unless they are faulty.

Reply to your order email, or use the contact details at the bottom of any page, and give us your order number. We will tell you where to send the piece and what happens next.

Please speak to us before sending anything back.

Refunds go back to the same card or mobile money account that paid, through Paystack. Once approved, a refund usually reaches you within 5–10 working days, depending on your bank or network.

If we cancel an order you have already paid for, we will contact you about the refund without you having to ask.