Returns
Returns & Refunds
We want you to love what you bought. If something is not right, tell us — we would far rather hear from you than not.
Last reviewed: [DATE]
If it arrives damaged, or is not what you ordered
Contact us within [CONFIRM: 7] days of delivery with your order number and a photograph. We will replace the piece or refund you in full, including any delivery you paid. This is always our cost, never yours.
If you change your mind
Write to us within [CONFIRM: 7] days of delivery. The piece must be unworn, undamaged and in its original packaging. Once we have it back and have checked it, we will refund the price of the piece.
[CONFIRM: who pays return delivery in this case — you or the customer.]
What we cannot take back
For hygiene reasons we cannot accept pierced earrings back once the packaging has been opened, unless they are faulty.
[CONFIRM: add anything else you will not accept back — pieces made or engraved to order, for example.]
How to start a return
Reply to your order email, or use the contact details at the bottom of any page, and give us your order number. We will tell you where to send the piece and what happens next.
Please speak to us before sending anything back.
How refunds are paid
Refunds go back to the same card or mobile money account that paid, through Paystack. Once approved, a refund usually reaches you within [CONFIRM: 5–10] working days depending on your bank or network.
If we cancel an order you have already paid for, we will contact you about the refund without you having to ask.